Printer setup and troubleshooting
Printer shows offline, will not join your Wi-Fi, or a print job is stuck in the queue. We diagnose printer problems for free and quote any fix before starting.
How we help with Printer Support
Printer problems are rarely the printer itself. More often the cause is a lost network connection, a stuck print queue, a wrong or outdated driver, or the computer pointing at the wrong printer.
We help with wireless, USB, and network printers, including inkjet, laser, and all-in-one models, on both Windows and Mac.
What we can help you with
If your problem is not listed, describe it and we will tell you honestly whether we can help.
Printer shows offline
Your printer is on but your computer says it cannot reach it. We check the connection, port, and printer settings.
Will not connect to Wi-Fi
New router, new password, or a printer that dropped off the network. We help rejoin it and set a reliable connection.
Print jobs stuck in the queue
Documents that sit in the queue and never print. We clear the queue and fix the underlying cause.
Driver install and update
Missing, outdated, or wrong drivers after a new computer or a system update.
Blank pages, streaks, or faded prints
Quality problems from clogged heads, low ink or toner, or wrong paper settings.
Paper jams and feed errors
Repeated jams, pages that will not feed, or error lights that will not clear.
Scan to computer or email
Scanner not found, scan to email failing, or scan to folder not saving.
New printer setup
Unboxing to first print: connect to Wi-Fi, install software, and set up mobile printing.
Quick checks you can do yourself
These steps solve many problems on their own and cost nothing.
- Turn the printer off, unplug it for about a minute, then plug it back in. Restart your computer and router too if the printer is wireless.
- Make sure the printer and computer are on the same Wi-Fi network, and that the printer shows a strong connection on its display.
- Open the print queue, cancel stuck jobs, and try printing a single test page.
- Check ink or toner levels and paper in the tray, then remove and reinstall the printer in your system settings if it still will not print.
Three steps, no surprises
Tell us the problem
Call, chat, or send a short description of what is happening.
Get a free diagnosis
We tell you what is wrong and what it will take to fix it.
Approve, then we fix it
Nothing starts and nothing is charged until you approve the quote.
Frequently asked questions
Why does my printer keep saying offline?
Usually the computer lost the network connection to the printer, the printer got a new network address, or the wrong port is selected. Restarting everything helps sometimes. If it keeps happening, a diagnosis finds the underlying cause.
How do I connect my printer to new Wi-Fi?
Most printers have a wireless setup option on their display or companion app. If you cannot find it, we can walk you through the steps for your model.
Do you support all printer brands?
We help with most home and small-office printers, inkjet and laser. If a model has a known issue we cannot resolve, we will tell you rather than quote work we cannot complete.
Can you fix a printer that will not print at all?
Often yes, when the issue is software, network, or driver related. If the printer itself has failed mechanically, we will say so and help you decide whether replacing it makes sense.
How much does printer support cost?
The diagnosis is free. If a fix is needed, you get a flat quote and nothing starts until you approve it.
Other support we offer
Not sure what is wrong?
Describe the problem and get a free diagnosis. You approve any quote before work begins.