Email setup and troubleshooting
Email that will not sync, messages that will not send, a forgotten password, or a new phone that needs your accounts. We diagnose email problems for free and quote any fix first.
How we help with Email Support
Email problems usually come down to a handful of causes: incorrect server settings, an outdated saved password, a full mailbox, or an app that has lost its connection to the account. Most can be fixed in one session.
We help with Outlook, Gmail, Yahoo, iCloud Mail, Apple Mail, and other providers, on computers, phones and tablets.
What we can help you with
If your problem is not listed, describe it and we will tell you honestly whether we can help.
Email not syncing
Messages missing on one device but present on another, or an inbox that stopped updating.
Cannot send or receive
Messages stuck in the outbox, bounce-backs, or errors about incoming and outgoing servers.
Locked out or forgot password
Step-by-step help with the provider's official account recovery process.
New device or computer setup
Adding your accounts to a new phone, tablet, or computer, with the right settings.
IMAP, POP and SMTP settings
Correct server, port, and security settings for business or custom-domain email.
Mailbox full or running slowly
Clearing space, archiving old mail, and fixing a bloated mail app.
Spam and suspicious messages
Reducing junk mail, spotting phishing, and securing an account you think was compromised.
Calendar and contacts sync
Appointments and contacts that do not match across your devices.
Quick checks you can do yourself
These steps solve many problems on their own and cost nothing.
- Check that you can sign in on the provider's website. If that works, the account is fine and the problem is in your app or device.
- Confirm your device is online, then remove and re-add the account in your mail app.
- Check that your mailbox is not full, and look in the spam and trash folders for missing messages.
- If you suspect the account was compromised, change the password from the provider's own website and turn on two-step verification.
Three steps, no surprises
Tell us the problem
Call, chat, or send a short description of what is happening.
Get a free diagnosis
We tell you what is wrong and what it will take to fix it.
Approve, then we fix it
Nothing starts and nothing is charged until you approve the quote.
Frequently asked questions
Why is my email not syncing?
Common causes are an expired saved password, incorrect server settings, a lost connection to the account, or a full mailbox. A diagnosis finds which one applies.
Can you recover my email password?
We cannot bypass a provider's security. We can guide you through the provider's official recovery process and help you set up stronger protection afterward.
Is it safe to share my email password with you?
Never send a password by email or chat, to anyone. We guide you through the steps so you stay in control of your own account.
Can you set up my work or custom-domain email?
Yes, as long as you have the server details from your email host or IT department. We help enter them correctly on your devices.
How much does email support cost?
The diagnosis is free. If a fix is needed, you get a flat quote and nothing starts until you approve it.
Other support we offer
Not sure what is wrong?
Describe the problem and get a free diagnosis. You approve any quote before work begins.