Mac troubleshooting and support
A slow MacBook, the spinning beachball, a startup disk that says it is full, or an update that will not finish. We diagnose Mac problems for free and quote any fix up front.
How we help with Mac Support
Macs are reliable, but they are not immune to slowdowns, storage that fills with system data, apps that misbehave after an update, or accounts that stop syncing. Most of these can be traced and fixed without a trip to a store.
We support MacBook Air, MacBook Pro, iMac, and Mac mini, including both Apple silicon and older Intel models.
What we can help you with
If your problem is not listed, describe it and we will tell you honestly whether we can help.
Slow Mac and spinning beachball
Long waits, freezing, and apps that hang. We check memory pressure, login items, and runaway processes.
Storage full or huge System Data
Your Mac says the disk is nearly full but you cannot find why. We help locate and safely clear what is using space.
macOS update will not install
Updates that stall, fail, or leave the Mac stuck. We check free space, network, and installer issues.
Wi-Fi and Bluetooth dropping
Connections that cut out, accessories that will not pair, or a Mac that cannot see your network.
Battery draining fast
Laptops that lose charge quickly. We look for background drain and check battery health.
App crashes and compatibility
Apps that quit unexpectedly after an update, and older software that no longer opens.
Apple Account and iCloud sync
Sign-in loops, iCloud Drive not syncing, and Messages or Photos that will not update across devices.
Printers, displays and accessories
Connecting a printer, scanner, external monitor, or other accessory to your Mac.
Quick checks you can do yourself
These steps solve many problems on their own and cost nothing.
- Restart your Mac. A fresh start clears many temporary problems.
- Open Activity Monitor (Applications, Utilities) and sort by CPU or Memory to see if one app is using far more than the rest.
- Open System Settings, General, Storage to see what is using space, and remove large files you no longer need.
- Check System Settings, General, Software Update and install any available updates, ideally after a backup.
Three steps, no surprises
Tell us the problem
Call, chat, or send a short description of what is happening.
Get a free diagnosis
We tell you what is wrong and what it will take to fix it.
Approve, then we fix it
Nothing starts and nothing is charged until you approve the quote.
Frequently asked questions
Why is my Mac running slowly?
Common causes include too many login items, low free storage, an outdated macOS, a runaway app, or an older Mac running newer software. A diagnosis shows which one applies.
Do you support both Apple silicon and Intel Macs?
Yes. We help with recent Apple silicon Macs as well as older Intel models.
Can you help if my Mac will not turn on?
We can talk you through basic power and reset checks. If the cause is a hardware fault, we will say so plainly and point you to a repair option rather than quote work we cannot do.
Is my data safe during troubleshooting?
Diagnosis does not require changing your files. Before any step that could affect data, we recommend a backup and explain the risk first.
How much does Mac support cost?
The diagnosis is free. If a fix is needed, you get a flat quote for the specific job and nothing starts until you approve it.
Other support we offer
Not sure what is wrong?
Describe the problem and get a free diagnosis. You approve any quote before work begins.